Mike Stein, assistant vice president of operations strategy and planning, has 25 years experience helping people with disabilities through his work with the company. He oversees the claims operations for both Social Security Disability Insurance representation and the Veterans Disability Appeal Service for veterans. During this time, he has become an authority on the SSDI application process, as well as Social Security Administration (SSA) programs and initiatives.
He joined the company in 1992 and has served in a variety of roles related to SSDI, veterans disability appeal and Medicare services, always focusing on process improvement and quality service for customers. Mike is a recognized authority on the sequential evaluation of SSDI claims and the experience for claimants at all levels of the SSDI application and denial process (levels 1 to 4).
Mike is responsible for ensuring that the company provides high-quality, efficient service to individuals, clients and government offices, including SSA and state Disability Determination Services offices. He remains involved in companywide efforts to leverage technology and provide customers with expanded service options. He also monitors and evaluates SSA programs and initiatives that affect our customers, such as efforts to address the SSDI backlog and the SSA’s Electronic Records Express program, as well as developments with the U.S. Department of Veterans Affairs’ VA disability compensation program.
“We take our relationships with our customers seriously,” he said. “We are continuously improving our processes, our communications and our efforts on behalf of our customers and with the federal agencies providing these programs.
“Every step we take must be good for our customers, and I work to make sure we keep getting better all the time.”